Safety First: Our Commitment to Every Ride

In Goma, getting on a motorcycle taxi has always required a leap of faith. You don't know who the driver is, whether the vehicle is in good condition, or if anyone will know where you are if something goes wrong. At Twende, we decided from day one that safety would not be a feature — it would be the foundation everything else is built on.

Every driver who joins the Twende platform goes through a rigorous three-step verification process. First, an in-person interview at our Goma office, where we assess driving experience, knowledge of the city, and professionalism. Second, a criminal background check conducted in partnership with local authorities. Third, a full vehicle inspection to ensure the motorcycle or car meets our safety standards.

But verification is just the beginning. Once on the platform, every ride is tracked in real time via GPS. Passengers and drivers can share their trip with trusted contacts. And our emergency support team is available 24/7, ready to intervene if anything goes wrong. We're also rolling out a driver rating system so the community can help us maintain the highest standards.

Safety isn't a box we check — it's a promise we renew with every single ride. Because in Goma, trust is earned on the road, one trip at a time.